If Your Internet Service Is Telenet.Net
The Help Desk Is At Your Service
When you need help, our courteous and knowledgeable staff is only a phone call away
with answers to your Internet questions. Live Internet Help Desk via phone is available
Monday through Saturday at .
[Subscriber Services] [Online Tutorials]
[Modem Information & Local Numbers] [Contacting
Us]
[Help Desk Supports...]
TELENET.NET SUBSCRIBER SERVICES
Find out your current usage for the month.
Change your password. (Make sure to
change the password settings in your software when you're done.) Follow Instructions on
Next Screen.
Instructions on installing a counter
for your Commercial pages or Domain pages, if hosted by Telenet.
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Tutorials and Info
 Free on-line tutorial:
Telenet.Net is pleased to introduce its subscribers to The Essential Internet Online.
Paradesa Media has recently developed this free Web tutorial covering all aspects of the
Internet. Hosted by Larry Magid, one of the leading experts in online services, The
Essential Internet Online is the most consumer friendly guide on the Web.
The Symantec Antivirus Research Center
contains information and software that are useful in protecting you computer against
viruses.
The Usenet Info Center Launch Pad. Your
source for information on Usenet and Its Newsgroups.
The Complete Guide to
EUDORA 4.0. A collection of 60 tips and tricks for the newest release, Eudora Pro 4.0
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Modem Information
Test Your Phone Line
You need to find out if your phone line is capable of supporting 56K technology. Testing
initiative have determined that a vast majority of phone lines in North America can
support 56K. Check your line now using 3Com's LineTest tool. By visiting 3Com's Linetest Page
K56Flex Concerns with PortMaster 3 (PM3) Product
If you are concerned with your connection with Telenet's new POP's that use the latest
PortMaster 3 K56flex True Digital Modems please checkout the manufactures Rules Of Thumb page.
Latest PortMaster 3 (PM3) Software 3.8.3
Telenet has upgrade all of its PM3 POP's to this Software release. Chech out the
Information on the Improved Modem Support for this
new software release.
Latest PortMaster 3 (PM3) Software 3.8.3c2
Telenet will be upgrading all of its PM3 POP's to the lastest Software release. Chech out the
Information on the Improved Modem Support for this
new software release.
Cisco AS5200 Information
The Specs on the AS5200 can be checked out at Cisco's Universial Access
Server page.
A Special Notes directly from Cisco documentation:
Only RAM based K56flex client modems are supported because the early ROM based K56flex
implementations were not stable and are not currently supported by Rockwell.
Cisco
Doc
Modem Init Strings
List of Modem Init Strings Built by
people Submitting working Init Strings.
Changing to One of Our New Internet Access Telephone Numbers
Instructions for Windows95
Instructions for Windows 3.1
Instructions for Macintosh
Current list of Phone Numbers
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CONTACTS
By E-mail:
For Telenet Internet Help Desk, send e-mail to helpdesk@telenet.net
For Information, send e-mail to reqinfo@telenet.net
By Telephone (Business Office):
The Telenet.Net Business Office can be reached from 8:00 a.m. to 5:00 p.m. Monday
through Friday. The Business Office is prepared to answer questions regarding your
billing, to accept new subscribers, and to connect you to the System Adminstrator or
Business Manager for detailed information on a variety of topics (e.g.dedicated
connections, registering your own domain name, and putting you in contact with Web Page
Designers in your area). The Business Office can be reached at 518-993-2552 or
1-800-836-2929 or 518-993-5777 or 1-800-341-6424.
By Telephone (Telenet's Internet Help Desk):
Customers with the following products please call Telenet.Net Internet Help Desk at
993-4281 or toll free at 1-877-993-4281. (Please note that the Telenet help desk staff
supports only the software packages listed below.)
Internet Help Desk is available by phone from 8 a.m. to 8 p.m. Monday-Friday and from 9
a.m. to 5 p.m. on Saturdays, starting Dec 5th,1998. (The official Telenet.Net time is now  . Refresh to get the current time.)
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The revision date for all pages in this site can be found on the Table
of Contents Page.
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